Raiser’s Edge NXT Web View Transition Plan for Nonprofits

Blackbaud has announced that support for Raiser’s Edge NXT Database View and related Database View-dependent functionality will end on September 15, 2027. Raiser’s Edge NXT will continue through its browser-based Unified View. For the confirmed retirement date, affected workflows and Database View plugin considerations, read our Raiser’s Edge NXT Database View retirement guide.

For nonprofits, the main task is to move the workflows, responsibilities and user habits that still depend on Database View. A Raiser’s Edge NXT Web View transition plan helps teams test processes early, update documentation and train users before the deadline.

At SimpliPhi, we see this transition as an opportunity to review existing processes and prepare teams for a more modern Raiser’s Edge NXT environment.  As CEO William da Silva says: “Change is the only constant. The organizations that succeed are the ones that adapt.”

Why is Raiser’s Edge NXT moving to Web View?

Web View reflects Blackbaud’s long-term direction and offers tangible benefits:

• Access through any browser without desktop installs
• A cleaner, more intuitive interface
• New capabilities such as Work Center improvements and Query in Web View
• Regular enhancements that keep pace with modern nonprofit needs

For many users, the experience already feels different. Project Coordinator Christina Giffen explains: “I use Web View much more now because Query is there. It’s easier to share links and screenshots with clients, and it simply feels more modern compared to Database View.”

How should nonprofits prepare for the Web View transition?

Leaders who guide their teams through product change create resilience and clarity. Drawing on insights from our work with clients, here are the practices that matter most.

1. Track updates with expert context

Blackbaud publishes updates monthly and provides quarterly product briefings. Information alone is not enough; leaders need context. SimpliPhi helps organizations interpret those updates and identify what truly affects their fundraising, finance, and operations.

2. Bring adoption into leadership planning

Technology readiness belongs on the leadership agenda. As Director of Professional Services Lea Hardcastle notes: “Clients want to stay current and not miss a tool or a best practice. Our job is to highlite what is worth adopting, and when.” When leaders make time for adoption planning, teams move forward with purpose.

3. Support people through transitions

Change is about more than new features. As Lea emphasizes: “This is really about change management. What worries people isn’t the software itself, but whether the fiscal year closes on time.” Clear communication and reassurance are what ease anxiety and build trust.

4. Test features in daily work

Christina describes her approach: “When a client has a data question, I try to resolve it in Web View and share the process back. That way they see it in action and build confidence.” Real work with real data is the fastest path to adoption.

5. Start with achievable pilots

New capabilities arrive gradually. We encourage clients to begin with areas like dashboards, lists, or queries. Small successes create momentum that carries into larger projects.

6. Provide perspective from across the sector

Many organizations ask themselves, “Are we keeping up?” Drawing on our work with nonprofits across diverse fields, SimpliPhi offers benchmarks and comparisons that give leaders the clarity to make informed choices rather than uncertain guesses.

7. Build a culture that embraces change

William da Silva reminds us: “Turning on technology is easy. Success depends on how people adapt.” When leaders model openness and curiosity, teams approach new tools as opportunities instead of disruptions.

Who will be most affected by the transition?

• Fundraisers often adopt earlier, since Web View aligns with their daily work.
• Data managers wait until complex functions are ready, such as imports or global changes.
• Organizations operating in bilingual environments benefit from piloting early, since some translations and localized features release in waves.
• Clients who experiment early avoid last-minute stress when Database View access is removed.

How can SimpliPhi support your Web View transition?

SimpliPhi helps nonprofits translate Blackbaud product changes into practical operational plans.

We can help audit Database View workflows, identify affected plugins and integrations, prioritize testing, document revised processes and support your Web View Transition Leader.

Blackbaud provides the Unified View platform, roadmap and product resources. SimpliPhi helps your organization apply those changes to its people, processes and connected systems.

Preparing for the Raiser’s Edge NXT Web View transition? Contact SimpliPhi to identify which workflows to review first.

Raiser’s Edge NXT Web View FAQ

When will Raiser’s Edge NXT Database View be retired?

Blackbaud has communicated that support for Raiser’s Edge NXT Database View and related Database View-dependent functionality will end on September 15, 2027. Organizations should continue monitoring Blackbaud’s official transition resources for roadmap updates.

Is Raiser’s Edge NXT being discontinued?

No. Blackbaud is retiring Database View and moving Raiser’s Edge NXT toward its browser-based Unified View.

How should nonprofits prepare for the Web View transition?

Appoint a Transition Leader, document Database View workflows, test available Web View functionality, review plugins and integrations, update procedures and train users by role.

Who should lead the Raiser’s Edge NXT Web View transition?

Blackbaud recommends appointing a Web View Transition Leader. This person should coordinate communication, testing, training and adoption with support from database, fundraising and executive teams.

Should nonprofits move every process to Web View now?

Use Web View for suitable workflows as functionality becomes available. Test each complete process and keep documented results, gaps and workarounds. Consult Blackbaud’s current Feature Map before making workflow decisions.

What should organizations test first?

Start with frequent or business-critical processes such as imports, queries, gift batches, reporting, acknowledgements, reconciliation and campaign preparation. Include any process that depends on a Database View plugin or external application.

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